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FAQ

  • How long does delivery take?
    Orders are typically delivered within 3–7 business days, depending on your location.
  • How can I place an order?
    Simply browse our website, add the desired products to your cart, and proceed to checkout. You can create an account or check out as a guest.
  • How can I track my order?
    Once your order is shipped, we’ll provide a tracking link via email or SMS. You can use it to monitor your order’s progress.
  • Do you offer cash on delivery (COD)?
    Yes, we offer COD for select locations. The availability of this option will be displayed at checkout.
  • Do you ship internationally?
    Yes we do ship internationally, Additional shipping charges applicable
  • Do you offer pet grooming or consultation services?
    Currently, we only provide pet products. Stay tuned for updates on additional services!
  • Are your products safe for pets?
    Yes, we source our products from trusted brands to ensure they are safe and suitable for your pets.
  • Can you recommend the right products for my pet?
    Yes, feel free to contact our customer support team for personalized recommendations.
  • Do I need to create an account to shop?
    No, you can check out as a guest. However, creating an account allows you to track orders, save your address, and enjoy a faster checkout experience.
  • How can I stay updated on new products and offers?
    Subscribe to our newsletter or follow us on social media to stay informed about the latest products, deals, and pet care tips.
  • How can I contact customer support?
    You can reach us via email at petpotindia@gmail.com or call us at +91-8333884422 during business hours.
  • Can I cancel my order?
    You can cancel your order within 24 hours of placing it
  • How do I initiate a return?
    Reach out to our customer service team with your order details, and they will guide you through the return process.
  • What payment methods do you accept?
    We accept credit cards, debit cards, net banking, UPI, wallets, and cash on delivery
  • Which types of pets do you cater to?
    We provide products for dogs, cats, birds, fish, and small pets like rabbits and hamsters.
  • What is Petpot.in?
    Petpot.in is an online store offering a wide range of high-quality pet products, including food, toys, grooming supplies, and accessories for your beloved pets.
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